FAQs

What is Vintagenius?

Vintagenius is the newest digital destination for the best in vintage fashion, style and home where people can discover unique pieces to express their own style and set their own trends. We bring together all the best pieces and most stylish independent shops – and let you search and browse the broadest selection of vintage clothes and accessories that are available online. It makes shopping for vintage fashion, easy, convenient and fun.

How does Vintagenius work?

It’s a bit like Google for vintage fashion. For shopping, we’ll help you find the chic 70s Party Dress you are looking for and redirect you to the online shop that carries the item to make the actual purchase.

How much does it cost to use Vintagenius?

Our site is free for anyone over the age of 13.

Which browsers does Vintagenius support?

We currently support Internet Explorer 10 and 11. As well as the most recent versions of Firefox, Google Chrome and Safari.

What exactly is vintage?

Vintage and antique marketplace Ruby Lane provides a great explanation:

Most authorities consider the term ‘antique’ to mean an age of at least 100 years. If an item is not definitively datable to 100 or more years in age, it should not be directly referred to as an antique.

The term ‘vintage’ is applicable to a wider variety of objects, including items that may or may not be antique. As a general rule, vintage should not be used in reference to an object less than 20 years old, and the object should be somewhat representational and recognizable as belonging to the era in which it was made.

How accurate are the alpha numeric sizes compared to items' actual measurements?

Often, vintage items come without labels or with outdated sizing details. To help you conveniently and consistently determine the right fit for every one-of-a-kind find on Vintagenius, we use our size chart — based on modern industry sizing standards. We recommend only using these sizes as a guide, and to always consult the measurements on the original product page for the most accurate size information.

Which forms of payment does Vintagenius accept?

We help you find what you love! We do not conduct sales transactions on our site. You will need to go directly to the shop’s site to purchase your item or ask any questions you may have about the transaction.

You can find the vendor by clicking on the price + vendor button located directly beneath the item.

I have a question about an item — what is your customer service phone number?

You will need to contact the vendor directly with any questions about specific items or an existing order.

An item shows as 'Reserved' not ‘Sold out’— does that mean that I can still buy it?

You will need to go directly to the vendor’s site to inquire about reserved items. By labeling an item “reserved” shops are putting potential buyers on notice that the item is being held (think lay-away) for another shopper. Reserved items can become available again if the individual for whom it is reserved fails to pay for it within a certain period of time.

How do I return an item I bought through Vintagenius?

We do not conduct sales transactions on our site. You will need to go directly to the vendor’s site to ask any questions you may have about a previous transaction.

Have More Questions?

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